Policies

NO-SHOW & CANCELLATION

When a No-Show/Late Cancellation occurs, it creates large blocks of time that impact our stylists and other guests. We understand that things happen; however, we try to respect our stylists’ time as much as we respect yours. We kindly ask that you give us a minimum 24-hour notice to cancel or reschedule your appointment. While we do not require a card on file to book appointments, we will require a deposit if an individual frequently no-shows or cancels day of. The deposit amount will vary depending on the service being booked.

RUNNING LATE

We understand life is crazy and things happen. However, if you are running more than 10 minutes late (according to our clock) the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can.  Please let us know as soon as possible if you’re going to be late.  No-Show & Cancellation Policy may be applied. (See above policy)

HAIRCUT & COLOR ADJUSTMENTS

We pride ourselves on the quality of our work and strive to ensure that every guest leaves 100% satisfied. However, if you find that you are unhappy with the end result of your service, we would be more than happy to make any needed adjustments to your hair within one week of your last appointment. Please note that we do not offer refunds, or complimentary services as a result of a change of mind.

PRODUCT RETURN

If you are not 100% satisfied with your product purchase, you may exchange it within 30 days from purchase for an alternate product.

*Exceptions to this are hairbrushes & Brazilian Blowout products purchased as a bundle with Brazilian Blowout service.

CHILDREN

Due to Covid-19 occupancy restrictions we are not permitting children in the salon unless they are receiving a service. Children receiving a service must be willing to enter the salon solo after a consultation outside with the parent & stylist.

 ANIMALS AND PETS IN THE SALON

NC State Board of Cosmetology only permits approved service animals inside salons. While we love pets we cannot allow them inside, and of course don’t want you to leave them in the car, so please, leave them at home for this appointment.